It’s a simple question: You need a Virtual Assistant when the time you spend on administrative demands begins affecting your bottom line.

As a business operator, you can probably do everything yourself, and are probably used to that. But… if you’re focusing on tasks that do not generate revenue or enhance the relationships that lead to generating revenue, your time is not being optimized, and that’s where we can help you the most.

This is important, because it’s not a direct comparison. A dollar on a Virtual Assistant doesn’t equal the same value with an in-house employee. A Virtual Assistant may cost more per hour than a new assistant, but you don’t have to spend time and energy training. 

1. Virtual Assistants come pre-trained and with experience on the tasks and only require direction. 

2. You don’t need to set them up with hardware, provide them with office space, or cover background expenses like benefits - they have their own. 

3. You don’t have to find them work to do if things are quiet - they do only the work they’re hired for, so there is no time wastage. 

As a result, a Virtual Assistant is often significantly less costly than an employee.

Sometimes it’s as simple as needing time to do other work or make room for your life outside of work. For others, it’s because they need the time to focus on other parts of the business, including new clients or ventures. 

For example, you might be able to take care of administrative tasks with your eyes closed, but is it the best use of your time? What if you spent that time working on a billable job or project? Delegating to us can generate more money for you.

We are knowledgeable and experienced in a variety of business-related tasks. Some examples of common tasks include:

Administrative tasks 

• uploading content to websites 

• proofreading material that you've written 

• managing forms and documents

• managing your email, chat, and telephone communication channels 

• paying bills

• following up on projects with other contractors 

• research

• light desktop publishing

• and so many other tasks…just ask us!

Marketing tasks 

• social media management 

• social bookmarking 

• account creation and management at forums 

• social networking sites etc.

• TWV also has a complete Digital Marketing page for all of your creative and marketing needs

Customer service tasks 

• monitoring and responding to email, chat, and telephone calls

• following up with clients who have ordered 

• tracking purchases via tracking numbers 

• order fulfillment

• basic problem solving and troubleshooting

Sales tasks 

• basic lead generation and prospect qualification 

• customer and competitor research 

• objection handling 

• order fulfillment 

• follow-up 

• cross-selling

Management tasks 

• project management 

• calendar and scheduling management 

• email management 

• customer relationship management 

• delegation management

Our skill set includes computer efficiency, typing and transcription skills, medical office recordkeeping and billing, proofreading, editing, researching, data entry, content creation. 

We are knowledgeable in several software programs for workflow, CRMs (Customer Relationship Management), marketing, accounting, and other administrative tasks. 

A Virtual Assistant might also have more specialized skills such as graphic design, advertising, website design and maintenance, SEO (Search Engine Optimization), podcasting, event planning, and e-commerce.

Contact us today for more information.

Yes. In fact, many Virtual Assistants specialize in this, especially executive Virtual Assistants.

Yes. Many email servers allow you to delegate your inbox.

Absolutely. Marketing Virtual Assistants are often very skilled in growing your reach and following. Contact us today to see how we can help.

The Working Vine is very strict about confidentiality and the security of your clients or patients information. We work in a quiet location, one person per office, and our computers are password protected.

We also observe basic best practices for communication of secure information - we do not transmit logins/passwords via email or messaging, and prefer to be invited into calendars or have a profile set up by you on secure systems where we set user names and passwords to ensure secure access. Any records of your logins are not kept on a publicly accessible system

A Virtual Assistant can help someone with a disability by developing more of a personal relationship with them and creating customized solutions based on their disability. For example, if you suffer from anxiety, and the mundane tasks are usually overwhelming, a big part of the Virtual Assistants work would be organization, project management, setting up meetings, and managing your inbox.

Virtual assistants are independent contractors. However, startups or small businesses might hire Virtual Assistants as employees in some cases. The ultimate goal would be to have your Virtual Assistant striving to achieve and succeed at  the same goals as your company. The Working Vine aspires to be a trusted member of your organization.

We have hourly rates, project rates and retainer rates - whatever suits your needs best. 

That said, our rates depend on the required staff skill level, the length of time, the complexity of the task, and any advanced materials we need to complete your project, so it’s always best to talk through the project and agree on these details first before assigning an hourly value.

We use a computer-based time tracking software, so that every task is tracked to the minute. You only pay for the time used. Detailed reports will be provided so that you can see how much time is being allotted to each task.

The first step to any project is to meet for a free video conference to see if The Working Vine and your company are a good fit for each other.

1. If we decide to move forward with a contract, we then discuss the type of work you require.
   
   A one-time or short-term project is more likely to be estimated so that you don’t have to worry about how many hours it takes us; while on a longer contract, executed every day for a few hours, would use our time tracker so that you can have reports and analyze each week’s workload.

2. After you review the estimate, we would proceed with an exchange of appropriate system invites or necessary content that is required to complete the project. At this time, we would set a payment schedule as well, so that every party feels comfortable with the agreement.

3. If the project is on-going, we would confirm a time for a weekly meeting to ensure the contract is moving forward in a timely manner, discuss any foreseeable complications, or address upcoming contracts with which we may assist you.

4. If the project is on-going, we would confirm a time for a weekly meeting to ensure the contract is moving forward in a timely manner, discuss any foreseeable complications, or address upcoming contracts with which we may assist you.

Please email us and we would be more than happy to answer them or set up a free phone consultation.